Account Services


This chart explains how client information can be changed, either by the client or by the financial professional. A client requested change may be requested by any authorized signer on the account. A financial professional requested change may be submitted by the financial professional assigned to the account.  "LOI" refers to signed Letter of Instruction. Additional forms can be found here.

 

Request Type

Method Client

Method Financial Professional

Requires Client Signature?

Demographic Update

Verbal, Online, Form or LOI

LOI or Form

No

Request for 3rd Party Statement Recipient

Verbal or LOI

LOI

No

Target Balance Changes, Cash Advantage - Checking Account

Online, Form or LOI

Form

Yes

Check Orders

Verbal, Online or LOI

Verbal or LOI is needed if mailing to an alternate address.

No

Copies of Checks

Verbal or LOI

LOI

No

Request a New Debit Card

Online, Verbal or LOI

LOI

No

Cancel a Debit Card

Verbal or LOI

Not Authorized

No

Request Copies of Statements

Verbal or LOI

LOI

No

Request Stop Payment of Check

Online, Verbal or LOI

LOI

No

Request Bill Pay Stop Payment

LOI

Not Authorized

Yes

Cancel Stop Payment of Check

LOI 

LOI

No

Treasury Check

LOI 

Not Authorized

Yes

Initiate Wire from Cash Advantage - Checking Account to Another Institution

Form (Bancorp form - domestic or international) or Verbal if authorized via Wire Agreement

Not Authorized

Yes

Initiate ACH from Cash Advantage - Checking Account to Another Institution

Online

Not Authorized

Yes

Initiate Transfer via Funds Transfer Tool

Online or LOI

 

Not Authorized

No

Manual Transfer from AssetMark Trust Custodial Account to Cash Advantage - Checking Account

Verbal, Online or LOI

Contact AssetMark Trust

Yes for LOI

No for Online

Manual Transfer from Cash Advantage - Checking Account to AssetMark Trust Custodial Account

Verbal, Online or LOI

Not Authorized

No

Remove Inactive Status from account

Verbal

Verbal

No

Terminate Cash Advantage - Checking Account

LOI or Form

Not Authorized

Yes

Terminate Cash Advantage - Checking Account and AssetMark Trust Custodial Account

LOI or Form

Not Authorized

Yes